Last Updated: May 28, 2025
West Penn Tree Service cares about your privacy. This page explains how we collect, use, and protect your information. This covers our website, westpenntrees.com, and our tree services.
We want you to trust us with your information. This policy makes clear how we handle your details.
What We Collect
We gather information to give you excellent service. What we collect depends on what you do on our site or when you talk with us.
Your Personal Information
We collect your personal details when you:
- Visit our website.
- Ask for a free quote.
- Fill out a contact form.
- Set up a service.
- Pay for our work.
- Sign up for emails.
- Call or talk to us.
The personal information we might collect includes your:
- Contact Info: Name, email, home address, phone number.
- Property Info: Details about your yard or trees. This helps us do the job right. We might ask about tree type, size, location, or specific concerns you have. This ensures our team comes prepared with the right equipment and knowledge. For example, knowing if a tree is near a power line helps us plan for safety.
- Payment Info: For billing, we collect payment details through secure companies that handle payments. We never keep your credit card numbers on our computers. These payment companies are experts in keeping your financial data safe.
- Talks with Us: We save records of your emails or calls to remember our conversations. This helps us provide better ongoing support and track your service history. If you called about a specific tree issue, we can review that conversation when you call again.
You can visit our website without telling us who you are. We only collect personal details if you choose to give them. If you do not give us certain information, you might not get some services. For instance, we cannot give you a quote without a contact number.
General Website Info
We also collect general details about how people use our website. This information never shows who you are. It includes things like your:
- Browser.
- Computer type.
- Internet company.
- Pages you visit.
- Time on site.
- Last page you visited before ours.
This general information helps us make our website better. It shows us what people like and what areas need improvement. For example, if many people visit our “tree removal” page, we know that service is popular.
How We Use Your Information
We use your information to:
- Give you accurate quotes for tree services. This means we use your address to find your home and assess the work.
- Plan and complete your tree services. We use your contact info to schedule appointments and confirm arrival times.
- Handle payments and send you bills. This ensures correct billing and easy record-keeping for you.
- Answer your questions fast. We use your contact details to reply to your inquiries.
- Improve our website and services. We look at how people use our site to make it easier to navigate. We also use your feedback to make our tree work better.
- Keep records and run our business. This helps us stay organized and efficient.
- Send you news or offers if you say it’s okay. We might send emails about seasonal services, like fall cleanup or winter tree care, if you agree to receive them.
Our main goal is to give you smooth, top-notch tree services.
How We Share Your Information
Your privacy matters. We never sell or rent your personal information to other companies for their marketing. We share information only in these specific cases:
- With Our Helpers: We work with trusted companies to run our business. This includes payment companies and website hosts. These helpers only use your information to do their job for us. They do not share or use your information for anything else. For example, the payment processor gets your credit card info to complete your payment, nothing more.
- When the Law Needs It: We might share your information if the law requires it. This could happen if a court orders us to, or if we need to protect our business or your safety. We obey legal requests.
- If Our Business Changes: If our company ever combines with another, or sells some parts, your information might move to the new company. We will tell you if this happens.
We also share general, non-personal details with our partners. This information never shows who you are. For example, we might tell a marketing partner that “X number of people visited our site last month,” but never who those people were.
Website Tools and Tracking (Cookies)
Our website uses small computer files called “cookies.” These cookies help us make your visit better. They also help us see how our site works.
- What Cookies Do: Cookies help our website remember things about you. This makes it easier for you to use our site. They store small bits of data.
- How We Use Them:
- Needed Cookies: These help our website work. They are a must for you to use the site, letting you navigate or submit forms.
- Looker Cookies: These show us how people use our website. They tell us which pages are popular or how long people stay. This helps us improve our site for everyone. We use tools like Google Analytics for this.
- Helper Cookies: These remember your choices. For example, if you set a language preference, this cookie remembers it.
- Ad Cookies: Sometimes, we use cookies to show you ads that fit your interests. These cookies also help us avoid showing you the same ad too many times. They make ads more useful for you.
We use our own cookies and sometimes cookies from other companies.
Your Choices About Cookies
When you first visit our site, you will see a message about cookies. You can choose to accept or turn off some.
You can also control cookies using your internet browser settings. Most browsers let you:
- Say “no” to all cookies.
- Get a warning when a cookie is sent.
- Delete cookies that are already there.
If you turn off cookies, some parts of our website might not work as well. For example, certain features might not remember your preferences. For more information, visit: www.allaboutcookies.org.
Keeping Your Data Safe
We work hard to protect your personal information. We use:
- Secure Internet Connections: When you fill out forms, we use strong security. This means your information travels safely.
- Internal Access: Only our team members who need your information can see it. We train them to keep your data private.
- Physical Security: We protect our computers and data storage at our office. This includes locked files and secure network access.
- Regular Checks: We often check how we handle your data to keep it safe. We update our security as new threats appear.
No online system is perfectly safe. We do our best, but we cannot promise total security.
Your Privacy Rights
You have rights about the personal information we have for you:
- See Your Data: You can ask us to show you your information.
- Fix Your Data: You can ask us to correct any wrong information.
- Delete Your Data: You can ask us to remove your information in some cases.
- Stop Using Your Data: You can tell us to stop using your data for certain things, like marketing emails.
- Take Back Permission: If you gave us permission to use your data, you can take that permission back anytime.
To use any of these rights, just contact us using the details below. We will answer your request fast.
Links to Other Websites
Our website might link to other websites. We do not own or control those sites. We are not responsible for how they handle privacy. If you visit another website, please read their privacy policy. This policy only covers information we collect at West Penn Tree Service.
Changes to This Policy
West Penn Tree Service can change this Privacy Policy. When we do, we will update the “Effective Date” and “Last Updated” date at the top of this page. We ask you to check this page often. If you keep using our website and services after we make changes, it means you accept those changes.
Contact Us
If you have any questions about this Privacy Policy or anything else, just ask!
- West Penn Tree Service
- 201 Jason Lane, Irwin PA 15642
- Call Us: 724-396-0680
- Email Us: contact@westpenntrees.com
- Visit Our Website: westpenntrees.com